Shipping and returns

Delivery

We currently ship to Germany.
Delivery time is between 5 and 7 working days. We do our best to respect these times.
In Germany, delivery is free of charge, whether you choose delivery to a delivery point or home delivery without a signature.

Returns
Returns are free of charge and are only possible online, within 14 days of receipt of your order.
To make your return, log in to your Faume Second Hand account.
You will be able to generate a shipping label in the ‘My orders’ section.
Wrap the item(s) carefully and include your delivery note in the parcel.
Then drop off your returns parcel at the location indicated on your returns label.
You have 14 days to send your parcel to our warehouse.
Items returned must be in the original condition in which they were purchased, with the label attached to the product, and must not have been damaged, stained, washed, altered or worn (with the exception of the fitting).
Once the return has been received and validated by our teams, the refund will be made using the same method of payment as that used for the purchase. This may take a few days to appear on your bank statement.